Panasonic reports significant benefits of ‘remote-first’ approach

Panasonic Heating & Cooling Solutions has reported that its IFS Remote Assistance solution has had a positive impact on improving customer service efficiency across Europe. The company reports that the initial response times have been improved, the remote diagnostic and fault resolution have been increased, and a higher customer satisfaction level was achieved. As the HVAC+R support teams throughout Europe have taken up the use of this tool, the appreciation for the benefits this technology provides has grown, and the need for on-site visits has decreased, reducing the environmental impact on travel and improving the customer’s overall experience.